I’m very impressed with the prompt response I got from Ryan! He answered all my questions and even sent me links through text of cars I said I was interested in. I plan to come back again for a car!
From search to buy #1 Cochran knows how to do it right..Great communication with my salesman Ryan Smith and quick paperwork so I could roll strong in my new Toureg!!
Got a Check Engine light on my VW Golf. Went there on 05/06 for the scheduled service . The service advisor was knowledgeable and gave me a good explanation of what the issue was after running it through the scanner. He kept me informed right through the process of getting the car serviced and answered all the questions I had. I am extremely satisfied in the analysis, repair and turn around time for my car.
Nice people here who are very helpful
Ryan the salesperson was excellent. Responsive, knowledgeable, professional and not pushy at all. Best experience I’ve ever had buying a car. Would recommend to anyone
Ryan was very helpful making sure I got the 3rd row vehicle I was looking for. Throughout the duration of working with Ryan I'm very pleased with all his help on making his sale possible for me. He even made sure my ride was in leaving condition with gas in the tank and cleaned up proper, hood latch was fix and the tire sensor was good!
Rob Cochran is the contest winner ! How did Rob's dad, and now Rob, imbue a multi-brand company with his values of kindness, honesty and compassion? At Cochran, and that's any dealership, the trickle down is evident. Employees love what they do.
I recently purchased a 2019 Volkswagen Jetta at the south hills location. I was pleasantly surprised how easy and stress-free my experience was. I highly recommend Ryan Smith who assisted me every step of the way with working out the details of my purchase, coordinating the inspection of the vehicle since it was just delivered, and even washing my car as they were short-staffed in the service department that day. Ryan was friendly and accommodating and put me at ease. Brady was a pleasure to work with during the financing process. Not to be left-out is Caitlin Martin, the Sales Manager, who gave me a fair trade-in price and took the time to sit in my new car and train me on all the bells and whistles. The best part of the experience for me is that my deal was crystal clear with no back and forth haggling, that is often expected from a car purchase. Ryan used an ipad and a program which made it easy for me to see the breakdown of my deal. Brady told me Rob Cochran recently instituted this process, and I wish tell him that his staff and this approach is were successful in creating a very happy, satisfied customer. Great job, everyone.
Trevor was a great help every step of the way. After the dealership I was working with closed, I was directed to his dealership. I decided to buy out my lease and really was lost with what I had to do and was concerned about over-paying. He was incredibly personable and made it easy and convenient to communicate back and forth. He assisted with every question I had and made me feel confident in the decision I was making, while providing me all the different options. I look forward to our next encounters and will definitely encourage all my family and friends to go through him!
Ryan Smith did a great job at trying to find a solution for my specific needs. He was willing to go extra steps to find options, without putting pressure on me. I appreciate that.
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