I leased a 2018 Tiguan a few years ago and have been bringing my car to get serviced here each time. They are always accommdating with appointments and are quick to get your service done. Always a positive exprience!
Standard great service. I still did Not see a popcorn machine...
Needed a new battery on a Saturday morning, arrived 9:30a, service completed by 11:15a. Service express was a life saver for a weekend problem! Thanks, Cochran VW
My 2018 Atlas had a rubbing sound in front end. Dropped it off the night before my appointment initially had an issue where the sales guy whO assisted me misplaced my keys so when I called the next day to get status the service department didn’t even know my truck was there. I was upset at first but Mark in service went above and beyond to search for my keys and handle the situation. He then continued to keep me informed on the status of my vehicle until it was ready for pick up. Marks outstanding service more than made up for loosing a days time in the shop. He explained the sales guy that assisted was new and secured my keys but didn’t put them in right location. Mark proceeded to apologize and advised that they would review with the new guys so that they know where to leave the keys in future.
The best VW services center I have been to. Staff there are honest and kind, they will not scared you and ask you to do extra unnecessary service on your car. They tried their best to save money for me by checking any possible extended warranty or manufacturing rebate. The service was done in a professional and efficient way. The only improvement I would to say is other service center usually vacuum and wash my vehicles but this location did not ( may be I did not ask for it).
Great experience everytime. We started with a Passat and shortly after that we purchased a Jetta. Cochran made the whole process very easy. I've never been one to utilize any dealership service center....until now. Cochran Volkswagen on West Liberty has a hidden gem. Mark the service department manager is the man! He is busy guy, but always available to answer your questions and give you good direction for your vehicle. He has never tried to sell us any type of unnecessary service. He is the reason I will continue to have my vehicles serviced at Cochran VW on West Liberty.
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